Purchase policy

1. How to buy:

• Option 1: Buy products at the Website

Step 1: Visit the website https://thesneekr.com/

Step 2: Search for your favorite product on the website

Step 3: Select the product you want to order

Step 4: Fill in the information according to the order form and confirm the order

Step 5: Please wait for The Sneekr's customer service department to contact you to confirm your order

• Option 2: Buy via Fanpage

Please inbox The Sneekr's Fanpage on facebook https://www.facebook.com/thesneekr to receive consulting support and provide necessary information for staff to record and process orders.

• Option 3: Buy via Hotline

Call Hotline 0766269090 from 9am to 9pm every day of the week. Online sales staff will record your order information.

2. Shipping costs:

- The Sneekr offers free shipping nationwide when purchasing from 2 products or for orders worth from 2,000,000 VND

- A shipping fee of 30,000 VND applies to products that do not meet the above free conditions.

3. Shipping time:

- Ho Chi Minh City urban areas: From 1 - 3 days

- Suburban areas of Ho Chi Minh City and large cities: 2 - 4 days

- Other areas: 4 - 6 days

4. Payment method

Customers can choose the following payment methods

• Option 1:

- 50% transfer payment when ordering (or 100% of value depending on customer request)

- Pay the remaining 50% by bank transfer after receiving the goods

***Transfer information:

Beneficiary: CÔNG TY TNHH THE SNEEKR

Account No.: 2309071268

At Asia Commercial Joint Stock Bank (ACB)

• Option 2:

- 100% COD payment upon receipt. Customers can check the goods before payment

(COD (cash on delivery service): Delivery staff collects cash when delivering goods to customers)

*** Notes when receiving goods:

The Sneekr always tries to handle and coordinate with shipping units to ensure products are delivered quickly to customers according to the announced time. However, in some special cases such as natural disasters, weather, traffic... that The Sneekr cannot control, the delivery time will be longer than actual. In an objective case on The Sneekr, we will try to fix it within our ability to ensure customers' rights in the best possible way.
When the product is delivered, the product must be intact, sealed, with no signs of being opened... with all documents from The Sneekr. If customers find anything unusual, they can refuse to receive the goods and contact them. Immediately contact The Sneekr's customer service department via Hotline 0766269090 for timely handling.
The Sneekr will be responsible for the goods and risks such as loss or damage during transportation from the warehouse to the customer.
After the order is completed, The Sneekr's customer service department will send the customer a tracking code so that you can proactively track your order.
The Sneekr commits that all products sent to customers are genuine, 100% new (with full documents, genuine warranty).